We, at View on Click LLP, a limited liability partnership registered under the Limited liability Partnership Act, 2008, having its registered office at B-806, Tower-4, NX One, Techzone-IV, Greater Noida West, Uttar Pradesh 201306 (“VOC”, “we”, “us”, or “our”) , are committed to protecting the privacy of individuals who visit our website at www.viewonclick.com and use our mobile application (collectively, the “Platform”), and of individuals who use our property media, digital-showcase and live remote -viewing services (the “services”).
This Privacy Policy (“Policy”) describes how we collect, use, disclose and otherwise process personal data in connection with the Platform and the Services. This Policy should be read together with our General terms of Use. This Policy is not intended to operate as a single, blanket consent for every use of the Platform; instead, it describes how personal data is processed by reference to the specific role, function or Services for which it is collected, as set out below.
VOC provides a property-media, digital-showcase and live remote-viewing service for selected residential and commercial properties within our approved service area. VOC is not a property broker, property marketplace, valuer, surveyor, legal verifier or transaction facilitator. VOC does not source buyers or tenants, recommend properties, negotiate terms, collect transaction monies, prepare sales or lease documents, or receive any transaction-linked remuneration.
“Personal Data” means any data about an individual who is identifiable by or in relation to such data.
By using the Platform, you consent to the practices described in this Policy, in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as applicable.
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
We collect the following information that you provide to us directly when you access or use our Platform or Services, including when you create an account, post a property listing, subscribe to our Services, book a property viewing, contact us, or otherwise communicate with us:
- Client/authorised representative: the property owner, occupant, or authorised representative who engages VOC to capture and host property media. We collect: name, verified contact details, customer type, property address, access instructions, an authority declaration or supporting evidence of the right to authorise access (where needed), property facts and media, booking details, payment details, approvals, support communications and consent records.
- Prospect/authorised viewer: an individual who requests or is granted access to a VOC, Digital Showcase. We collect: name, verified mobile number or email address, the Showcase ID accessed, the access request and approval, date/time and security logs of access, Show Property Live booking details (if any), communications, and an optional marketing preference.
- Show Property Live participant: an individual who takes part in a live remote-viewing session. We collect: booking details, authorised viewing areas, the assigned field operator, session metadata, incident records, and – only where recording is explicitly requested and consented to the recording and related consent record.
- Professional Partner: a photographer, videographer, drone operator, field operator or other service professional engaged by VOC. We collect: identity and contact details, business/tax/bank details, service area, skills and equipment, certifications or licences, background verification information (where applicable). Assignment records, location/check-in data, quality records, payment details and incident records
- Website Visitor: an individual who browses the platform without registering. We collect: essential logs and security data, cookie choices, and only were selected through our cookie preference centre, optional analytics or advertising data.
- Support/grievance contact: an individual who contacts VOC for support or to raise a grievance. We collect: the communication and any attachments, identity-verification information and records of resolution.
1.2 Information Collected Automatically
When you access or use our Platform or Services, we may automatically collect certain information about your device, access, and interaction with the Platform. This information may include:
- Usage Data: Information about your use of the Platform, including search queries, preferences, account settings, pages or features accessed, visit duration, and interests.
- Technical and Device Data: Information such as your device model, operating system, IP address, browser type, language preferences, device identifiers, advertising identifiers, and network details.
- Approximate Location Data: General location information, such as your city, region, or country, which may be derived from your IP address or other technical information.
- Communication Data: Information relating to communications made through the Platform with users, sellers, buyers, advertisers, dealers, builders, or other members.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, log files, and similar technologies to recognise your device, remember preferences, and improve your experience.
- Transaction Data: Information relating to purchases, subscriptions, payments, refunds, and other transactions. Where third-party payment providers are used, we may receive limited transaction-related information.
- App Permissions: Where applicable, access to features such as notifications, camera, location, phone or dialler, and photos or videos, subject to your permissions and device settings.
- Insights and Inferences: Information derived from your use of the Platform to understand usage patterns, preferences, and interests and improve our Platform and Services.
1.3 Information Collected During Service Delivery
Photographs, videos, and drone footage captured at listed properties.
Booking and scheduling data: slot timings, videographer assigned, live-viewing session recordings (if any).
1.4 Information from Third Parties
Payment confirmation data from payment gateway partners.
Verification data from identity/KYC verification partners, where used.
2. HOW WE USE YOUR INFORMATION
We may use the information we collect from or about you for the following purposes:
2.1 To Create, manage, and Secure Your Account:
To create and maintain your account, verify identity where required, authenticate access, manage preferences, and provide access to Platform features and Services.
2.2 To Publish and Manage Property Listings:
To Create, publish, display, modify, manage, promote, and remove Listings, including processing property details, photographs, videos, documents, pricing, and related information.
2.3 To Process Subscriptions and Payments:
To process subscriptions, payments, renewals, invoices, refunds, and other transactions, including relevant information received from third-party payment providers.
2.4 To Facilitate Property Viewing and related Services:
To enable and coordinate property viewing sessions, including live videographer, virtual, or drone-based viewing services, and share relevant information with authorised personnel or service providers.
2.5 To Communicate with You:
To send communications regarding your account, Listings, subscriptions, bookings, payments, updates, support requests, and other administrative or service-related matters.
2.6 To Provide, Maintain, and Improve the Platform and Services:
To operate, maintain, analyse, troubleshoot, secure, and improve the Platform, Services, features, performance, and user experience.
2.7 To personalise Your Experience
To understand your preferences, searches, and interactions and provide relevant Listings, Services, recommendations, or other content.
2.8 To Prevent Fraud and Misuse:
To detect, prevent, investigate, and address fraud, suspicious activity, unauthorised access, misuse, false or misleading Listings, and violations of our Terms or policies.
2.9 To Verify Information and Ensure Platform Integrity:
To verify user information, identity, documents, ownership details, and other relevant information to maintain the accuracy and reliability of Listings and Services.
2.10 To Comply with Legal and Regulatory Requirements:
To comply with applicable laws, regulations, legal processes, court orders, government or regulatory requests, and lawful requests from competent authorities.
2.11 To protect Our Rights and Interests:
To establish, exercise, or defend legal claims, enforce our Terms and contractual rights, resolve disputes, and protect the rights, property, safety, and security of the Company and relevant parties.
2.12 For Other Purposes with Your Consent or as Permitted by Law:
To use your information for other purposes with your consent, where required, or as otherwise permitted under applicable law.
3. DATA STORAGE AND SECURITY
3.1 We store personal data on secure servers located IN INDIA ON LINUX SSD CLOUD STORAGE, with access restricted to authorised personnel on a need-to-know basis.
3.2 We implement reasonable security practices, including encryption in transit (SSL/TLS), access controls, and regular security reviews, in line with the IT Rules, 2011.
3.3 While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
3.4 Payment card data is processed directly by our PCI-DSS compliant payment gateway
partner(s); RAZORPAY does not store full card numbers on its own servers.
4. DATA RETENTION
4.1 We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
4.2 Listing photographs/videos are retained for the duration the Listing is active and for a reasonable period thereafter for record-keeping, unless deletion is requested and legally permissible.
4.3 Upon closure or termination of the Account, the User’s login and account-related credentials/details may be retained by us in accordance with applicable law and our data retention requirements. However, the property details and information associated with the Account shall continue to remain available on the Platform.
5. YOUR RIGHTS AND CHOICES
Subject to applicable law (including the DPDP Act, 2023), you may:
Access and correct your personal data through your account settings or by contacting us.
Withdraw consent for processing (e.g., for marketing communications) at any time, without affecting the lawfulness of processing prior to withdrawal.
Request deletion of your account and associated personal data, subject to legal retention requirements.
Grievance redressal: raise concerns with our Grievance Officer (see Clause 9).
To exercise any of these rights, write to us at [Insert Privacy Contact Email].
6. COOKIES
Some of our web pages utilize "Cookies" and other tracking technologies. A Cookie is a small text file that may be used, for example, to collect information about web-site activity. Some cookies and other technologies may serve to recall Personal Data previously indicated by a user.
Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, your experience on our platform might be affect.
Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Platform and the overall website experience. We may also analyse information that does not contain Personal Information for trends and statistics.
7. LOCATION AND DRONE FOOTAGE
7.1 Property address and, where enabled, precise location data are used solely to schedule and conduct site visits and to display the property location to Subscribers (subject to the Seller's privacy preference for exact vs. approximate address display).
7.2 Drone and video footage is captured for the specific purpose of showcasing the listed property. We take reasonable care to avoid capturing identifiable footage of neighbouring private property or individuals, though incidental capture may occur during standard operation. Any such footage is used strictly for the Listing and not for any unrelated purpose.
8. CHILDREN'S PRIVACY
The Platform is not intended for individuals under 18 years of age, and we do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
9. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are:
Email: support@viewonclick.com Address: B-806, Tower-4, NX one, TechZone-IV, Greater Noida West, Uttar Pradesh 201306 Response Timeline: Complaints will be acknowledged within [24-48 hours] and resolved within 7 days
10. THIRD-PARTY LINKS
The Platform may contain links to third-party websites or services (e.g., payment gateways, maps). This Policy does not apply to such third parties, and we encourage you to review their respective privacy policies.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be notified via the Platform or your registered email. Continued use of the Platform after such updates constitutes acceptance of the revised Policy.
12. CONTACT US
For any privacy-related questions or requests, contact:
Email: support@viewonclick.com Address: B-806, Tower-4, NX one, TechZone-IV, Greater Noida West, Uttar Pradesh 201306