These General Terms and Conditions (hereinafter “Terms”) constitute a legally binding agreement between you and View On Click LLP, a limited liability partnership incorporated under the limited liability Partnership Act, 2008 having its registered office at B-806, Tower-4, NX one, TechZone-IV, Greater Noida West, Uttar Pradesh 201306 (hereinafter “VOC”, "we", "us", "our", "Platform"), these terms govern your access to and use of the website www.viewonclick.com , mobile application, VOC Digital Showcase, and related services (collectively, the "Platform").
By accessing, browsing, registering on, or using the Platform in any manner whether as a Visitor, a client, a Prospect, a Professional Partner, or a registered account user you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein.
When you use any of the function of the platform, including the VOC Digital showcase, Show Property Live, or drone media add-ons, you will also be subject to the applicable Client Service Terms, Digital Showcase Access Terms, Pricing/Refund Policy, and other service-specific documents, each of which is incorporated into these Terms by reference.
VOC reserves the right to amend or modify these Terms without any prior notice or intimation. Such modifications shall become effective immediately upon being posted on the site. You are advised to review the Terms periodically to remain informed of any changes. Any further access to the Site after such modifications shall constitute your conclusive acceptance of the revised terms.
VOC also reserves the right to temporarily suspend operations of the Site for maintenance, technical upgrades, content updates, or any other purpose, without prior notice to the user.
1. Definitions
Unless otherwise specified, the capitalized words shall have the meanings as defined herein below:
1.1. “Agreement” refers to the completed application form, its attachments, and these Terms. It shall be deemed to have been executed at Noida
1.2 “Client” means any individual, owner, or entity who submits a property for photography, videography, or other approved Media avails on hosts a VOC Digital showcase for that property on the Platform.
1.3 “Prospect” means any individual or entity who accesses a VOC Digital Showcase, requests Show property Live, or otherwise views property information made available by a client through the platform.
1.4 “VOC Digital Showcase”/ “Showcase” means the property-media package comprising Approved Media, a description, and a unique Showcase ID or link made available on the Platform for a specific property.
1.5 “Show Property Live” means the optional, on-demand service in which a VOC field operator visits a property to conduct a live, two-way audio video walkthrough for a Prospect who has booked a slot.
1.6 "Content" means all photographs, videos, drone footage (where availed), descriptions, and other material created or uploaded in relation to a Listing.
1.7 "Services" means, collectively, the listing service for Sellers, the subscription and viewing service for Buyers, and the live/drone videography service facilitated by us.
1.8 “Date of Commencement” is the date indicating the acceptance of the terms and conditions by the User to the Services.
1.9 “Date of Termination” is the date of expiry mentioned in the notice or/and the letter of termination
1.10 “User/You” includes any Client, Prospect, Professional Partner, registered account user, or visitor, whether an individual or a juristic person, whose details are captured on the Platform, and includes their successors and permitted assigns. It includes any person accessing or using the services for hosting, publishing, or viewing property-media information through the Platform.
1.11 “Confidential Information" shall mean any and all non-public, proprietary, technical, financial, strategic, commercial, operational or business-related information, data, documents, trade secrets, know-how, customer lists, pricing strategies, product designs, marketing plans, and any other information disclosed by us or its affiliates, in any form or medium (whether oral, written, digital or otherwise), whether marked as confidential or not, to the other party in connection with the Terms.
1.12 Words importing the masculine shall include the feminine; the singular shall include the plural and vice versa; and references to persons include individuals and both incorporated and unincorporated entities.
2. Nature of Services — View on Click LLP as a Facilitator/Mediator
2.1 VOC is a neutral property-media and technology service provider. We do not identify, introduce, or connect parties for the purpose of negotiation or facilitate negotiations between buyers and sellers. We provide photography, videography, and live property-viewing services through its technology platform on a subscription basis.
2.2 Unless VOC expressly accepts a separate written verification service, VOC does not verify or certify ownership, title, possession, encumbrances, approvals, RERA status, measurements, permitted use, condition, construction quality, price, availability, or any other legal, technical, or financial matter concerning a property. Information displayed on a VOC Digital Showcase is supplied by the Client and must be independently verified by the Prospect before any decision.
2.3 Any communication, physical viewing, negotiations, agreement, payment, or transfer of property between a Client and a Prospect takes place independently of VOC. A request or contact feature on the Platform does not appoint VOC as representative of either party, and VOC bears no responsibility or liability for the outcome, terms, or consequences of any such transaction.
2.4 VOC reserves the right to introduce, modify, or discontinue any Service, including brokerage-linked or transaction-assistance services, subject to updated Terms and applicable law.
3. Eligibility and Registration
3.1 Users must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872, to register on the Platform.
3.2 You agree to provide accurate, current, and complete information during registration (name, contact number, email, address, and payment details where applicable) and to keep such information updated.
3.3 You agree to register before uploading content or accessing Service, and to provide accurate personal details, including name, age, email, address, and contact number.
3.4 Minors may use the Service only under the supervision of a parent or legal guardian through the guardian's registered account.
4. User-Submitted Information and Permissions
4.1 Any user who submits property information, images, or access for a VOC Digital Showcase (a Client) warrants that they hold the ownership, authority, or permission necessary to do so, and that all information and documents provided are true, accurate, and not misleading.
4.2 Detailed obligations relating to property access, media licensing, hosting fees, removal of a showcase, and related matters applicable to clients are set out in the Client service Terms, which are incorporated into these Terms by reference and prevail over this Clause 4 in case of conflict.
4.3 VOC does not guarantee that a VOC Digital showcase will result in any enquiry, viewing, negotiation, or transaction.
5. Prospect Access to VOC Digital Showcases
5.1 A VOC showcase ID or link permits access only in accordance with the access setting selected by the Client. Prospects shall not guess, scrape, index, copy, redistribute, publish, or otherwise circumvent access controls on a showcase.
5.2 Access to a VOC Digital showcase, Show Property Live bookings, and any drone add-on are governed by the Digital Showcase Access Terms, the Show Property Live terms, and the applicable Service Order, each incorporated by reference. VOC does not operate a compulsory Prospect subscription: access and any fees are as stated in the relevant Service Order and Pricing/Refund Policy.
5.3 VOC may suspend access to a Showcase where authority over the property is disputed, the information is materially inaccurate, a security or privacy concern arises, or the included hosting period has ended.
5.4 VOC does not guarantee that a property will remain available at the time of a booked viewing, or that its physical condition will match the approved Media, since these are subject to time lag and changes made by the Client. Prospects are strongly advised to independently verify property title, legal status, physical condition, and all representations before entering into any transaction with a client. VOC’s approved Media is a viewing aid only and does not constitute a legal or valuation opinion.
6. Live Videographer and Drone Viewing Service
6.1 Our representatives will conduct live video walkthroughs of properties for Subscribers who have booked a slot, using handheld cameras and, where permitted, drones.
6.1 Show Property Live and any drone photography/videography are optional add-ons booked through a Service Order. Operational requirements, scheduling, and conduct of these services are set out in the Show Property Live terms and the Drone Addendum, incorporated by references.
6.2 Drone Usage Compliance. Drone operations shall be conducted strictly in accordance with the rules issued by the Directorate General of Civil Aviation (DGCA) and the Digital Sky Platform, including obtaining necessary permissions (e.g., no-permission-no-take off clearance where applicable) and respecting no-fly zones, height restrictions, and privacy of neighbouring properties. VOC reserves the right to refuse drone service where such use would be unlawful or unsafe.
6.3 Seller and Neighbour Privacy. Sellers must ensure that no unauthorized third-party privacy is compromised during shoots (e.g., neighbouring balconies/windows). VOC will make reasonable efforts to avoid capturing third-party private spaces but is not liable for incidental capture during standard property photography.
6.4 Safety. Both Clients and Prospects must cooperate with VOC representatives on safety instructions during property visits and live drone operations. VOC is not liable for damage or injury arising from a Seller's failure to disclose site hazards.
7. Payments
7.1 All payments (listing fees, subscription fees) shall be made through the payment gateway(s) integrated on the Platform.
7.2 VOC does not store your card/payment credentials; these are processed by our third-party payment gateway partner(s) in accordance with applicable RBI guidelines.
7.3 In case of failed transactions where an amount is debited but the Service is not activated, please contact support@viewonclick.com with transaction details for resolution within 7 business days.
8. User Conduct
You agree not to:
upload false, misleading, defamatory, or infringing Content;
use the Platform to harass, defraud, or misrepresent identity to any Seller, Buyer, or VOC representative;
attempt to bypass the subscription/booking system to obtain services without payment;
scrape, copy, or redistribute Listings or Content without written permission;
use drone or video content obtained through the Platform for any purpose other than personal property evaluation.
VOC reserves the right to suspend or terminate accounts that violate this clause.
9. Intellectual Property
9.1 The Platform’s design, software, trademarks, logos and other platform technology remain the intellectual property of VOC. Approved Media (photographs, videos, and drone footage) created for a client’s property is governed separately: paying Clients receive usage rights as set out in the Client Service Terms, and underlying rights in the property itself always remain with the Client.
9.2 Prospects are granted a limited, non-transferable right to view Approved Media on a VOC Digital showcase solely for personal property-evaluation purposes, and may not download, reproduce, or redistribute such Approved Media without prior written consent.
10. Disclaimers
10.1 The Platform and Services are provided on an "as is" and "as available" basis. VOC makes no warranty, express or implied, regarding the accuracy, completeness, legality, or fitness of any Listing or Content.
10.2 VOC is not responsible for: (a) title defects, litigation, or encumbrances on any property; (b) discrepancies between the Listing/Content and the actual condition of the property at the time of physical/live viewing; (c) any transaction, negotiation, agreement, or dispute between a Seller and a Buyer; (d) delays or cancellations caused by weather, regulatory restrictions on drone flights, Seller unavailability, or force majeure events.
11. Limitation of Liability
To the maximum extent permitted, VOC aggregate liability arising out of or relating to these Terms or the Services shall not exceed the amount of fees actually paid by the affected user to VOC in the one cycle of subscription payment period preceding the claim. We shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profit or loss of a property transaction.
12. Indemnification
You agree to indemnify and hold harmless VOC, its directors, employees, and representatives from any claims, losses, damages, or liabilities (including legal fees) arising out of: (a) your breach of these Terms; (b) inaccurate information provided by you; (c) any dispute between a Seller and a Buyer; or (d) your violation of any applicable law.
13. Suspension and Termination
VOC may suspend or terminate a user’s account, VOC Digital showcase, or access, in case of non-payment, misuse of the Platform, unlawful content, as security concern, or disputed authority over a property, and will provide notice where practicable except in cases of urgent risk. Users may close their account by writing to support@viewonclick.com, subject to settlement of any pending dues and applicable data-handling obligations under our Privacy Policy.
14. Privacy
Your use of the Platform is also governed by our [Privacy Policy], which describes how we collect, use, and protect personal data, in line with applicable Indian data protection law (including the Digital Personal Data Protection Act, 2023, where applicable).
15. Amendments
VOC reserves the right to modify these Terms at any time. Material changes will be notified via the Platform or registered email. Continued use of the Platform after such changes constitutes acceptance of the revised Terms.
16. Governing Law and Dispute Resolution
16.1 These Terms shall be governed by and construed in accordance with the laws of India.
16.2 Subject to Clause 16.2, the courts at Noida shall have exclusive jurisdiction.
17. Grievance Redressal
In accordance with applicable Indian IT rules, the Grievance Officer's details are:
Email: support@viewonclick.com Address: B-806, Tower-4, NX one, TechZone-IV, Greater Noida West, Uttar Pradesh 201306 Response Timeline: Complaints will be acknowledged within [24-48 hours] and resolved within 7 days.
18. Contact Us
For any questions regarding these Terms, please contact: Email: support@viewonclick.com Address: B-806, Tower-4, NX one, TechZone-IV, Greater Noida West, Uttar Pradesh 201306
19. General Terms Acceptance
Account creation, paid bookings, private Showcase access, Show Property Live, and professional onboarding require affirmative acceptance in the form: “I have read and agree to the General Website and Platform Terms of Use and the services-specific terms linked to my selected function, each identified by the version and effective date displayed.” Ordinary public browsing of the platform remains subject to these Terms as prominently made available, without requiring this affirmative step.